How do I store raw food?
Keep frozen until use, thaw in the fridge, and serve within the safe window stated on the pack.

Do you deliver to my area?
We ship across the regions we enable at checkout; if your town is not listed, email us and we will advise.

Can I change my order?
Contact us as soon as possible — once packed or dispatched, changes may not be possible.

How do custom batches work?
Use Create a Batch to select proteins and add-ons; we will follow up on timing and any clarifications.

Who can I ask about nutrition?
We are happy to discuss our products; for medical conditions always consult your veterinarian.