We ship within South Africa (and any regions expressly offered at checkout). Delivery timelines depend on courier routes and your location; if there is a delay we will notify you with a revised estimate.
Frozen and chilled items require prompt receipt; please unpack and store according to the instructions on the label. If goods arrive damaged or incorrect, contact us within 48 hours with photos where possible so we can arrange a replacement or refund as appropriate.
For returns of non-perishable items, reach out first — eligibility depends on product type and hygiene rules.